SUPPORT & INFORMATION
Frequently Asked Questions
Straightforward answers about AURAPEP research products, documentation, ordering and account support.
PRODUCTS & RESEARCH USE
Research Product Information
Key information about intended use and product specifications.
What are AURAPEP products intended for?
AURAPEP products are supplied for laboratory and research use only and are not intended for human consumption.
Where can I find product specifications?
Product names, strengths, formats and available product information are presented on the corresponding product page in the AURAPEP research catalogue.
Are all products available in the same strength or format?
No. Product strengths and formats vary by product. Refer to the individual product page for the specifications associated with that item.
COA & DOCUMENTATION
Finding Available Documentation
Use identifying product and batch information to review documentation where available.
How do I find a Certificate of Analysis?
Use the AURAPEP COA Lookup and the identifying information associated with the relevant product or batch to locate available documentation.
Does every product have batch documentation available?
Documentation availability can vary by product and batch. Researchers should refer to the AURAPEP COA Lookup for documentation currently available.
What information may appear on a Certificate of Analysis?
Depending on the document, information may include product identification, batch or lot references, reported test information, dates, methods or laboratory information where provided.
How do I match a product with its documentation?
Use the identifying product and batch/lot information supplied with the material to locate the corresponding available documentation.
ORDERING & SHIPPING
Order & Delivery Information
For current shipping terms, refer to the applicable Shipping & Delivery information.
Where does AURAPEP ship?
AURAPEP currently ships within Canada only. Shipping is $19.99 for orders below $299 and free for orders of $299 or more. Local pickup is not available.
When will my order be processed?
Orders are prepared for shipment after the order and Interac e-Transfer payment have been successfully processed. Processing times may vary during high-volume periods, holidays, or exceptional circumstances.
Will I receive tracking information?
When tracking information is available for a shipment, it will be provided with the relevant order or shipment notification.
What should I do if there is a problem with my shipment?
Review the applicable Shipping & Delivery information and contact AURAPEP for additional assistance.
ACCOUNT & SUPPORT
Account, Returns & Support
Access account information and the applicable support resources.
Do I need an account to browse the research catalogue?
No. The research catalogue can be browsed without signing into an account.
Where can I access my account?
Use the existing AURAPEP My Account page to access available account and order information.
Where can I find returns and refund information?
Refer to the applicable Returns & Refunds information for current terms and guidance.
How can I contact AURAPEP for support?
Use the existing AURAPEP contact page for additional assistance.
STORAGE & HANDLING
How should AURAPEP products be stored or handled?
Refer to the applicable product information and accompanying documentation for product-specific handling and storage information.
Still Looking for an Answer?
Explore the research catalogue, review available product documentation, or use the existing support/contact destination for additional assistance.