CUSTOMER SUPPORT
Returns & Refunds
Clear information about order issues, returns, replacements and refunds for AURAPEP research products.
RESEARCH USE ONLY — NOT FOR HUMAN CONSUMPTION
Order Issues
Please inspect your order after delivery. If an item arrives damaged or incorrect, or something appears to be missing, contact AURAPEP promptly so the circumstances can be reviewed. A refund or replacement is not automatic and will depend on the outcome of that review.
Returns
Return eligibility is determined based on the circumstances of the order and the condition of the products. Please contact AURAPEP before returning any item.
Because AURAPEP supplies research products, opened, used, tampered-with, compromised, temperature-exposed, or otherwise unsuitable products should not be assumed eligible for return or resale. Eligibility must be reviewed before any return is sent.
Damaged or Incorrect Orders
For damaged, incorrect, or missing merchandise, contact AURAPEP through the website and provide enough information for the order to be reviewed.
- Order number
- Name
- Description of the issue
- Relevant photographs when applicable
Refunds
When a refund is approved, it will be returned to the original payment method where applicable. The time required for the credit to appear can vary depending on the payment provider or financial institution. Approval is determined after the relevant order circumstances have been reviewed.
Order Cancellations
If you need to request an order cancellation, contact AURAPEP as soon as possible. Cancellation cannot be guaranteed once an order has entered processing or fulfillment.
Shipping Issues
Delivery issues should be reported through the AURAPEP Contact page. Include your order number and the relevant delivery details so the issue can be reviewed.
Need Help With an Order?
If you have a question about a return, refund, damaged shipment or another order issue, send our team a message and include your order number whenever possible.